Real Gift Policy
Last updated on 20 March 2024
Introduction: Welcome to Bebs' Real Gifts Policy! Bebs, hereinafter referred to as the "Platform" or "Service", offers a unique, secure, and enjoyable platform for sending and receiving real goods, hereinafter referred to as "Real Gifts", via third-party stores. We place a great emphasis on user safety, secure transactions, and data privacy. As you engage with our services, you can expect proactive customer service assistance ready to resolve your queries. By using our app and our real gifts service, you agree to adhere to this policy. Please read carefully to understand your rights and responsibilities.
- Gift Listing by Third-Party Stores: Our app displays Real Gifts provided by third-party stores, offering a wide array of options. The quality of goods is based on general indicators, reviews, and seller assurances. We encourage users to contribute fair and honest reviews to foster a positive community atmosphere.
- Environmentally Conscious: We are committed to promoting sustainable practices. We encourage our third-party stores to use eco-friendly packaging and carbon-neutral delivery options where possible.
- Gift Sending Procedure: To send a Real Gift, users initiate the process within the app. Select a gift, proceed to payment using the secure and convenient payment methods, and your gift is on its way to brighten someone's day.
- Secure Transactions: Your safety is our priority. All payment transactions on our platform are secured using top-tier encryption technology.
- Refunds: In compliance with the general principles of contract law, neither the sender nor the recipient can claim a refund on Real Gifts. The sender willingly gifts the item, and the recipient, having made no payment for it, cannot claim a refund. This policy is in line with the non-refundability principle of gifted items under the law. Additionally, the sender loses the opportunity to apply for a refund for the gift sent by him at the moment when the fee for sending this gift was withdrawn from him.
- Delivery Procedure: To arrange delivery of a Real Gift, the recipient must click on the preview of the gift sent to them and complete the process for providing delivery information. If the recipient does not do this within 14 calendar days from the date the sender sent the physical gift, they will lose the opportunity to receive it.
- Privacy and Data Protection: We take your privacy seriously. The sender doesn't have access to the recipient's delivery address, and we follow strict data protection measures as per our Personal Data Policy.
Additional Information
Quality Assurance: While we don't control the quality of goods offered by third-party stores, we ensure they meet certain standards and allow users to provide feedback and file claims if necessary.
Prohibited Items: Certain items cannot be sold on Bebs, ensuring our platform remains safe and legal.
The following cannot be sold on Bebs:
- Currency, coins, cash equivalents and gift cards
- Drugs and narcotic paraphernalia
- Explosives, weapons and related items
- Export control
- Gambling and lotteries
- Dangerous and prohibited items
- Human body parts and funerary artifacts
- Laser products
- Devices for breaking and stealing locks
- Medical devices and accessories
- Pesticides and pesticide devices
- Products from plants and seeds
- Postal counters and stamps
- Recalled products
- Electronics recycling
- Refrigerants: Ozone-depleting substances and substitutes
- Strike anywhere in the match
- Subscription and periodicals
- Video surveillance equipment
- Tobacco and tobacco products, including vapes and electronic cigarettes
- Guarantees, service plans, contracts and guarantees
Dispute Resolution: While Bebs doesn't mediate disputes between gift senders and recipients, our customer service team is always available to guide you through any challenges.
Pricing and Antitrust: We advocate for fair pricing, and stores violating US antitrust laws face potential action, including removal from our platform.
Delivery Tracking: Our transparent delivery tracking feature lets you follow your gift's journey.
Delivery Availability: The availability of gift delivery is determined by the ZIP code specified in the app settings.
Responsibilities and Commissions: Bebs provides a platform for stores to list, promote, and sell their goods. Stores are responsible for their services' quality, with Bebs receiving a commission per the contract with each store.
Conclusion: Adhering to this Real Gifts Policy ensures a seamless, secure, and enjoyable experience on our platform. We may update this policy periodically. Users are responsible for checking the relevance of the policy from time to time, and in case of disagreement, should stop using the function or Bebs as a whole. If you have queries or concerns, our responsive customer service team is ready to assist.
Thank you for choosing Bebs. Enjoy the unique experience of sending and receiving Real Gifts through our platform!
* This feature is not available in the mobile app for iOS. You can only use this feature in the mobile app for Android and the web version of the application at web.bebs.app.